Shipping Policy

1. Order Processing Time

Every order is quality-checked, certified where applicable, and carefully packed by hand. Orders are usually processed and handed over to our courier partners within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day. During festive seasons or sale periods, processing may take slightly longer — we will notify you if this affects your order.

2. Shipping Destinations & Delivery Timelines

We currently ship across India and to select international destinations.

• Domestic (India): 4–7 business days after dispatch, depending on your location.
• Metro cities: typically 3–5 business days.
• Remote or rural areas: may take up to 9–10 business days.
• International: 10–18 business days, depending on destination country and customs clearance. See our Taxes & Duty page for details on customs charges.

Delivery timelines are estimates and not guaranteed, as they can be affected by courier network conditions, weather, and customs processing for international orders.

3. Shipping Charges

• Free shipping on prepaid domestic orders above ₹999.
• A flat shipping fee applies to orders below ₹999, calculated at checkout.
• Cash on Delivery (COD) orders, where available, carry an additional handling fee shown at checkout.
• International shipping charges are calculated based on destination, weight and package value, and are displayed before you complete your order.

4. Order Tracking

Once your order is dispatched, you will receive an email and SMS with your tracking number and courier details. You can track your shipment at any time from our Track Your Order page.

5. Delays & Exceptions

Occasionally, deliveries may be delayed due to circumstances beyond our control, such as extreme weather, regional logistics disruptions, strikes, or customs holds on international shipments. We monitor all shipments and will proactively reach out if we anticipate a significant delay to your order.

6. Undelivered or Lost Shipments

If a shipment is returned to us as undeliverable due to an incorrect address or repeated failed delivery attempts, we will contact you to arrange re-shipment; additional shipping charges may apply. If your tracking shows no movement for an extended period or the courier confirms a shipment is lost in transit, contact us and we will investigate with the courier partner and arrange a replacement or refund as appropriate.

7. Contact Us

For any shipping-related questions, reach out to us:

• Email: support@siddhisthaan.com
• Phone: +91 90000 00000 (Mon – Sat, 10am – 7pm IST)
• Address: 221B, Spiritual Plaza, MG Road, Jaipur, Rajasthan 302001