FAQs and Help Center
Answers to the questions we hear most about orders, products and authenticity.
1. Orders & Shipping
Orders are processed within 1–2 business days and domestic deliveries typically arrive
within 4–7 business days after dispatch. See our
Shipping Policy for full timelines.
Once dispatched, you'll receive a tracking number by email and SMS. You can check status
any time on our Track Your Order page.
Yes, we ship to select international destinations. Customs duties may apply depending on
your country — see our
Taxes & Duty page for details.
2. Products & Certification
Products marked "Lab Certified" on their listing come with an authenticity certificate.
You can verify any certificate on our
Certificate Verification page.
Try our Gemstone Calculator or
Rudraksha Calculator for a
personalised recommendation based on your birth details.
Care instructions vary by product and are listed on each product's detail page under
"Care Instructions". As a general rule, keep items away from water, perfumes and harsh
chemicals, and store them separately when not worn.
3. Payments & Returns
We accept major cards, UPI, net banking and PayPal at checkout, along with Cash on
Delivery where available.
See our Return Policy for eligibility
windows and how refunds are processed.
Yes. All payments are processed through secure, encrypted payment gateways — we never
store your card details on our servers.
4. Account & Support
No, you can check out as a guest. Creating an account lets you track order history and
reorder faster next time.
Reach our support team any time via the
Contact Us page.