Privacy Policy

1. Introduction

Siddhisthaan ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, create an account, or purchase Rudraksha, gemstones, malas, yantras or spiritual jewelry from us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically when you use our site:

• Account & order details: name, email address, phone number, shipping and billing address, and order history.
• Payment information: processed securely by our payment gateway partners; we do not store full card or UPI credentials on our servers.
• Consultation details: birth details or astrological preferences you voluntarily share when booking a consultation.
• Usage data: IP address, browser type, device information, pages visited and time spent, collected via cookies and similar technologies.
• Communications: messages you send us via the contact form, email, phone or chat.

3. How We Use Your Information

• To process, ship and track your orders, including certification and invoicing.
• To communicate order confirmations, shipping updates and support responses.
• To personalize product recommendations and improve our website and catalogue.
• To send newsletters, offers and muhurat/astrological updates — only if you have opted in, and you may unsubscribe at any time.
• To detect, prevent and address fraud, security incidents and technical issues.
• To comply with legal, tax and regulatory obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings; note that some features of the site may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information. We share it only where necessary:

• With courier and logistics partners, to deliver your order.
• With payment gateways and banks, to process transactions securely.
• With gemological laboratories, where certification of a product requires it.
• With service providers who help us operate our website, send emails, or provide customer support, under confidentiality obligations.
• When required by law, court order, or to protect the rights and safety of Siddhisthaan and our customers.

6. Data Security

We use industry-standard technical and organizational measures, including encryption in transit, access controls and secure hosting, to protect your information from unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

7. Your Rights & Choices

You may, at any time, contact us to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your account and associated data, subject to legal record-keeping requirements.
• Opt out of marketing emails and SMS at any time using the unsubscribe link or by contacting us.

8. Children's Privacy

Our website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to us:

• Email: support@siddhisthaan.com
• Phone: +91 90000 00000 (Mon – Sat, 10am – 7pm IST)
• Address: 221B, Spiritual Plaza, MG Road, Jaipur, Rajasthan 302001